We love getting your stuff to you quickly!
As a small business, we do our best to post your orders ASAP. All orders will be shipped within two business days from our Melbourne warehouse. Our shipping partner is Australia Post.
Please check out your relevant area below for more shipping information:
Australia Shipping
Standard Shipping: 2-6 Business Days. $9.95 flat rate Australia wide.
Express Post: Express delivery within the Australia Post express postage network - $19.95
Check to see if you are in the Australia Post Express Network here.
*Please note, Australia Post has advised that items sent to Western Australia may take up to an additional two weeks to be delivered due to rail network disruptions. We recommend these customers upgrade to express post to get their products in a timely manner.
New Zealand Shipping
Standard Shipping: 4-9 Business Days. $9.95 flat rate New Zealand wide.
NZ Express Post: 2-4 Business Days - $19.95
*Please note all prices are in Australian dollars.
United States Shipping
International Shipping: $20 USD
International Shipping (all other countries)
International Shipping: $29.95
*Please note all prices are in USD
Some countries may charge customs clearance charges - you will need to check with your local customs to ask whether your order will attract additional charges. We cannot be responsible for reimbursing any additional costs charged on delivery of an order. Delivery of international parcels may be delayed due to customs clearance issues and we are not responsible for any loss or additional costs incurred as a result.
Shipping Protection
Claim requirements & time frame
Claims for packages that are presumed lost by the courier, with a status other than “delivered,” must be submitted no earlier than 10 days after the last tracking updated and no later than 30 days from the last checkpoint for domestic and international shipments.
For packages marked as “delivered” by the courier, claims must be submitted within 5 days from the recorded delivery date and time.
Incorrect address
If the customer provides the correct address at checkout but the package is delivered to an incorrect address, it will be considered lost, and we will replace the order if taz + tez Shipping Protection has been selected. Since this issue is caused by courier error, the customer will need to file a claim directly with the courier.
However, if the customer enters an incorrect address during checkout, taz + tez Shipping Protection will not cover the order.
Missing packages
Claims for packages marked as "delivered" but not received are treated as stolen and must be submitted within 5 days of the recorded delivery date.
Return to sender
In some cases, couriers are unable to deliver a package due to an invalid or undeliverable address provided by the customer or if the customer refuses delivery. Typically, the courier will return the package to taz + tez. Since the package is not actually lost, taz + tez Shipping Protection does not apply. If the package is not picked up from the courier's designated location and is returned to taz + tez, any reshipping costs will be the customer’s responsibility.
However, if the package is lost in transit while being returned to taz + tez, Shipping Protection will cover the order, subject to the applicable claim reporting timeframes.
Other Shipping Info
All orders within Australia will be delivered via Australia post from Melbourne, VIC
We require signature on delivery to avoid lost or stolen goods
We can also deliver to a PO BOX
Some countries may charge customs clearance charges - you will need to check with your local customs to ask whether your order will attract additional charges. We cannot be responsible for reimbursing any additional costs charged on delivery of an order. Delivery of international parcels may be delayed due to customs clearance issues and we are not responsible for any loss or additional costs incurred as a result.
While taz + tez endeavours to get your order to you as fast as possible, the delivery times outlined above are approximate. We hope that deliveries can get to you at the earliest part of the window, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances
Please note, we select signature on all shipments to avoid deliveries to incorrect locations or parcels going missing once delivered. If you decide to change the delivery instructions to 'leave in a safe place' via Australia Post, we are not responsible if something goes wrong with your delivery. Once your item has been shipped with Australia Post, unfortunately it is out of our hands. Thank you for your understanding.
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